Social Media is for Conversation and Consumption

I've just added an 'AddThis' bookmarking button to the bottom of my blog posts and I'm keen to test it - only first I need something to bookmark.  Looking back through my previous blog posts however I can't say I feel proud enough about any one of them to want to draw new attention to it.

So let me quickly sketch out a new idea:

Looking back at old posts reminds me that I have previously fancied myself as some sort of amateur journalist.  Indeed that which I've written about the relationship between blogging and journalism has been founded partly on some notion of equality between journalists and bloggers.

The truth of the relationship I think actually is that all journalists can blog, but that not all bloggers can be journalists.  After all anyone can blog - that's a fundamental idea behind blogging - but we know very well that not everyone has the talent for worthwhile journalism.

If one examines blogging in its lowest common form one will find something merely social and nothing more; certainly nothing truly literary.

And so we mere bloggers should have no pretensions.  We should stick to what we are: members merely of society.  And here we arrive at what blogging is really suited to:  conversation and consumption, and perhaps best:  conversation about consumption.

By way of emphasising my point, I'd like to add that I really don't think the proprietors of British Subway franchises really understand the foot-long Italian BMT quite like those of the North American ones.

Phorm and the Open Internet Exchange

I met a week or two ago with a couple of guys from internet technology company Phorm. They presented what struck me as an exciting proposition: a network of business relationships, of which phorm would be the administrators, named the Open Internet Exchange, or OIX.

Phorm's OIX will involve publishers, advertisers and, crucially, internet service providers in a way that will allow advertisers to target internet users whose behaviour on the internet identifies them as having relevant consumption interests. This is great: behavioural targeting identifies consumers who have actually started down a particular road to consumption (purchase, subscription, or whatever); rather than just identifying those who are only likely to start down this road, because, for example, of their demographic.

With behavioural targeting, once the user is identified as a target, they can be shown relevant advertising while they're viewing any internet page, not just pages whose content is relevant to the marketing proposition. The advantages here are that publishers can monetize all their content, even that which isn't easily categorised and wouldn't otherwise be valuable; and advertisers can avoid the clutter of competitive ads that forms on the pages whose content pertains to the advertising.

But behavioural targeting is something that advertising networks do already. So what makes the OIX different? Exisiting methods of behavioural targeting work like this:

1. a user suddenly appears, browsing one of the sites in an advertising network


2. he or she exhibits while on that site a degree of behaviour that identifies him or her as a potential target: he or she conducts a relevant search, clicks on a relevant ad, or looks at a relevant page


3. when he or she next appears back on one of the sites in the advertising network, he or she gets shown a relevant ad

The limitation here is that the behaviour of the user is observed only while the user is in the advertising network. Some eighty or ninety per cent of the internet population might be reached at least once each month by traditional advertising networks, but only a fraction of a user's total internet behaviour is actually observed by any one network. This limits the volume of relevant users available, and the accuracy of their match to the advertising.

Phorm's OIX, which involves internet service providers, will make use of the ISPs' data on users' entire browsing histories: it will 'see' all the pages they visit, and all of the searches they make. This will allow adveritisers to define and successfully target a practically infinite number of behavioural advertising 'channels' - combinations of keywords and URLs that define specific behaviours.

Sounds good, doesn't it? - like a more highly evolved approach, that makes use of a massive resource that has been under our noses all along. But, while it employs one resource of the ISPs, for it to work Phorm's OIX must sustain another: the user. While the user won't have to download any software onto his or her computer, and no personally-identifiable data will ever be recorded, there will be cries of 'Big Brother is watching us!' Moreover, users will be generating a revenue stream for all those involved in the OIX. So what's in it for them?

Well firstly, we all see advertising anyway. What Phorm is proposing with the Open Internet Exchange is a way for us all to see more relevant advertising - advertising that might even be helpful!

Secondly, Phorm is in a position to provide the user with whatever services that can be derived by the monitoring of his or her internet behaviour. The obvious ones here are internet security services, like warnings against phishing websites.

Given how important it will be for them to preserve the ISPs' good relationships with users - to keep the user sweet - I wonder if Phorm will be able to come up with anything else ground breaking, by way of services for the user. Indeed, they may have to come up with something of this nature before the OIX will take off. Whether Phorm can provide something where ISPs have long had the opportunity to do so already will be interesting to see.

A step in the right direction

So now i can publish to my blog, which is shared on facebook, from my
mobile! I can hardly wait for the future. My mobile device and the
internet are only going to get better. But how it'll all be monitized
- now there's a good question... and one not easily answered on my
mobile's keypad.

--
http://www.kevinjoyner.com/

Keeping ahead of the advertising

It was reported on Tuesday that the entertainment giant Viacom, which owns MTV and Nickelodeon, will be launching a billion-dollar lawsuit against YouTube and its owner Google. YouTube, Viacom argues, does not take sufficient responsibility for removing copyrighted Viacom content from its video sharing site.

The most common response to this news that I have read about has said that Viacom is making a mistake: that they are struggling against a market whose natural flow is in fact in their best interests. As Jeff Jarvis observes, Viacom is 'trying to spread stupid', by criticising the actions of its own fans, who are publicising Viacom content.

The clever action, so goes Jarvis' argument, would be for Viacom to do as CBS and, in fact, the BBC are doing: They are condoning the posting of copyrighted content on YouTube, not only by leaving it on the site, but by replacing it wherever it exists with high-quality copy. CBS's and the BBC's idea here is to use YouTube for the marketing tool that it provides, concentrating YouTubers' attention around single high-quality copies of their content.

As one comment on Jarvis' blog puts it, however, the argument is not so one-sided: YouTube is illegally hosting the best of Viacom content, deriving its own potential revenue from it, and developing but containing its own audience - because they don't necessarily have to go anywhere else to get the Viacom content they want.

Basically, Viacom aren't stupid, they do have a point, and perhaps in their case they should be taking the action that they are.

The CBS/BBC model is a good one, but the merit of it is found not so much in the 'clever' strategy itself, as in what it intends for the quality and nature of their content. The secret to making use of YouTube as they plan, will be for CBS and the BBC continually to offer, on their own channels, fresh, appealing product, which competes with what should be regarded only as its own advertising on YouTube.

It will be a shame if Viacom wins a lot of ground against YouTube in the outcome of this lawsuit: the CBS/BBC model is one that will only drive better content.

God save the queen

I want to share a discussion that a friend and I had this weekend about some of the differences between our prime minister, and the US president. It's worth thinking about, given the political events of recent years, in which our prime minister has assumed so much power as an individual, and in which he has been so close to George Bush.

We were talking about the treatment the two leaders of state receive from the political institutions of which they are part. 'Politics' is of course supported by the media, so part of this treatment must be attributed to treatment by the media.

Our standard of journalism is higher, I believe, than in the US, but it would be very wrong indeed to suggest that there's little criticism of Bush in American politics.

'But we don't revere him like they seem to,' my friend suggested. She was talking about the ceremonial treatment of 'Mr President' in the US.

In the UK, we have little such ceremony to apologise for our political leader: either there's no ceremony at all, or else our ceremony surrounding the prime minister is actually in itself more often critical of his position. Our politics treats the prime minister in a way that puts him almost permanently on the defensive. With the sorts of institutions epitomised by the televised prime minister's question time, and by the dragging of our prime minister onto Radio 4's Today programme, I think our political leader almost always has a struggle, to prove himself.

There's some relationship here, we thought, between the treatment of the prime minister in our politics, and the fact that we have a ceremonial head of state; where the Americans lack one, other than their president. It goes some way in suggesting an explanation for American reverence of their president: for us, it's our queen who's to be revered; but the Americans have no institutional point of reference higher than the president, except perhaps for God!

This explanation asserts that we necessarily have a need and fixed capacity for reverence. Whether or not that's the case is the same question as in asking, would we necessarily revere politicians more, if we didn't have a royal monarchy? I believe we probably would, but whether this capacity for reverence is in our fundamental human nature, or rather induced by our sensationalist media is a more difficult question. Perhaps the need is natural, but the capacity is media-controlled. I believe that the media reflects human nature, so I'd say certainly that both are at work in reverence.

Were we to be without our royal monarchy, I'd expect most of our reverence to be diverted to popular celebrity; already celebrity attracts the greatest share. Perhaps this is a reason why worship of celebrity as well is healthy for politics: in that it helps to divert some of our capacity for reverence away from our political leaders, who should remain instead under clear-sighted scrutiny. (Perhaps even the occasional reference to our nominal national religiousness helps also to keep things in perspective.)

What then is the difference in this function between celebrity and royal monarchy? There must be some difference if what we've theorised about the relationship between the monarchy and political reverence is true; America has celebrity too. It seems as though the value in this function of a royal monarchy is in its hybrid state between political institution and popular celebrity: such that it attracts just the right sort of reverence away from politics proper.

Nevermind the spellcheck

Last week I heard a live satellite report given to BBC Radio 4's PM programme. I was struck my a mistake that the reporter made - it was just a simple slip - he said one thing when he must have meant to say another.

I've written in my last couple of posts about some of the issues surrounding the development of new media; I'm going to play on this theme once again this time around.

It's all very well that consumers should be looking forward to stepping up in the new media world to the status of content creator, but I wonder now if traditional broadcasters and publishers (henceforth, broadcasters) can really be looking forward to the relative step down that this represents for them. I'm not suggesting that traditional broadcasters are going to lose their status as professional organisations overnight as a result of so many oiks being capable of writing a blog; but if traditional broadcasters are going to keep up with the developments of new media, in pace, breadth, and flexibility, then they're going to have to prepare themselves for the consequences of a degree of redundancy at some level in the traditional editorial process.

The work of the consumer-turned-creator is in most cases going to be rough around the edges, and I'm not suggesting either that major broadcasters are going to want to emulate this style in order to 'fit in' to new media; even in those instances when broadcasters would want to fake not being edited, I don't think they're going to have a problem doing it. The real problem though is this: the limits of the traditional editorial process are not easily resolved with the limitlessness of new media broadcasting. When a major event happens, for example, I could comment on it in my blog, with words, pictures and sound, within a day of hearing about it on the news. While maintaining its editorial integrity, I imagine it would take the BBC current affairs television programme Panorama at least a week to compile and produce their special on the same event. Even Newsnight doesn't match the pace of the internet in its latest form ('web 2.0', the 'blogosphere'). Without making a new offering in doing so, it would be impossible for the BBC to issue considered comment on the same level as my blog.

The corollary is that it's impossible for my blog to issue considered comment on the same level as the BBC; though given the number of smart people in the world who don't work in tradtional broadcasting, but who are capable of blogging, and given the ongoing development of new media as mentioned above, I know which body of creators is soon likely to be driving the other. The answer probably would be for traditional broadcasters, as they invest in new media, to get as many of these smart people on board as possible. I'm under the impression that Guardian Unlimited is a leader in this field: they've got loads of bloggers writing for them.

Perhaps I've identified a strength of traditional broadcasters in a new media environment: they are the bastions of the old media model, editorial integrity and more. The demand for reliable information is only going to increase with the growing popularity of new media. What's more, editorial integrity aside, the fact is that not everyone wants 'new' media all the time; in fact very few people do. I was conducting some research the other day, looking at online men's magazine Monkey. The magazine has a graphical interface that mimics the paper magazine reading experience - you can drag the pages by the corner across the screen to turn them - but I found that this detail of the interface seemed only to emphasise the fact that this wasn't a real magazine. It's a problem because a paper magazine to relax with is probably what a substantial proportion of the men's mag audience wants; computers are for working on.

This example is only a technological limitation, but you get my point: there will always be a market for traditional media. I think traditional broadcasting mammoths should still be worried though if the way I'm describing their offering is beginning to sound niche rather than mainstream; it's my belief that increasingly that's what traditional media is set to become: niche.

But that means that new media, and its editorial process, is increasingly going to have to develop beyond its current niche status. I hope we'll see a honing of what are effectively instinctive production and editorial techniques. More than that, redunancies on one level in editing and production in new media will necessarily be compensated for by an expansion in the same on a higher level, in terms of what is produced, who produces it, when it is produced, and in what context (Joe Marchese described on Tuesday some of the new processes involved in managing new media). I guess maybe what I'm describing is an expansion of PR function in place of redundancies in editing, as if in new media editing is PR... but then isn't that kind of what it is already? (See my entry 'Our Innocence Lost' on artifice and engineering in new media.)

... but with great power comes great responsibility

It was reported last month that five families at a court in Los Angeles jointly filed a negligence and fraud suit against Rupert Murdoch's News Corporation. The company owns the social networking site MySpace, which enabled paedophiles to groom and sexually assault the children of those families.

I first read about this case shortly after writing my last blog entry, and I think it provokes a discussion that follows from it: about the responsibility that new media providers must be willing to accept if they are to protect the health of new media. Empowering media consumers as broadcasters is a dangerous business. By encouraging us all to become personal broadcasters, new media providers are giving each of us the ability to devastate our own privacy in an instant. It's not just Google or News Corporation that we share our information with, so that they can show us adverts; imagine the consequences of accidentally sharing a personal document with the whole internet, instead of a small group of friends. And it's not just issues of privacy that accompany broadcasting. Media providers are also empowering individuals to commit libel and infringe ownership rights.

One immediate response to these concerns would be to say that it's down to individuals and the government to be responsible for these issues of identity and interaction; and it's true, we do have personal responsibility, and of course the government does too. But I think that responsibility for these concerns should lie most of all with media providers, because assuming this responsibility is in their own best interests. Let me explain why:

As I mentioned at the end of my last entry, moral integrity and trustworthiness are likely to become increasingly valuable as a consequence of changes in the branding environment. This somewhat superficial reason isn't the only one though for why media providers will need to be moral, trustworthy, and responsible: they will need to be these things in order for new media, for consumer content creation to work at all.

As they collect and help us to share more information, media providers are demanding more trust of consumers than has ever been asked of them before. In addtion to the information that we actively upload, media providers are in a position to collect information relating to every single discrete action we take in using the internet. When a transfer of information occurs, it's already being recorded:

• where geographically in the world the consumer is; and more specifically, what internet service provider he or she is using. This is to become increasingly important when, as with Virgin's new 'quadruple-play' TV, landline, mobile phone, and internet offering, the channels of our media consumption ('old' and new) begin to merge.
• When exactly the information transfer was made;
• exactly what information was transferred;
• and how, i.e. with exactly what media device the transfer was made.

That last category of recorded information is very sweet icing on the cake for the media industry. By using 'cookies', the data gathered about each of our information transfers is made uniquely identifiable, and so can be made continuous with the data on all our other internet activity.

We're looking in new media at the ready availability of a massive amount of information on consumption; and this information is without the bounds we've seen traditionally in media research methodologies, like those of sample size, human error, research budget, as well as others. Where online media consumption can be linked to purchase - and that's where consumption itself is not already purchase - there's a veritable cornicopia of data relating the media we consume, to how we spend our money.

My point here though is mainly to encourage trust, and to urge media providers to warrant it, rather than to warn consumers against it. There's incredible potential for insight in all this information, and I'm sure that that can be for the good of everyone involved; but, and here's the very significant rub: media providers must be responsible for and have the trust of consumers if they want us to invest our information.

Thinking now for a moment of the work I did at the marketing research agency Millward Brown, I'm not sure what all this new-found power in new media is going to mean for the study of consumer attitudes. In a world where on-demand, interactive new media is the only media, it might not be necessary for us to bother trying to research consumer attitudes at all, when we would have a near-perfect picture of what media people are exposed to over time, and the effects of that exposure on media consumption and purchase. In such a world, in the terms of consumer insight, attitudes become consumption itself.

I would probably guess also that advertising pretesting, as we know it - out of 'field' - will become a redundant practice. What would the point be of having a separate out-of-field process for pretesting a piece of advertising, when it's actual performance in field, amongst a perfectly controlled audience, can be monitored, perfectly?

However I can see it being useful to be able to apply to our ongoing study of how consumption is impacted upon in new media, that which we understand already about how in traditional media attitudes can be changed. And I don't mean to suggest either that the quantitative analysis of consumption data is ever going to replace the creative, brain-storming processes of qualitative research, or anticipating patterns in consumer behaviour before they form.

And once again, as with the future of the advertising industry, we run into a brick wall when it comes to the number of people actually 'on' the internet. All the traditional ways of examining consumer attitudes remain of paramount importance in the undeveloped world. Whatever man-power that might be freed up by efficiencies and redundancies in the new media world would probably be wisely invested in developing digital media on the ground, in the places where it hardly yet exists.